Here are some simple tips to be power prepared this winter:
Register your mobile number with your energy retailer – that way we can contact you if there is an emergency or power outage.
Clear trees, grass and shrubs away from Private Overhead Electric Lines (POEL) on your property so they’re always in safe working condition. For information about your responsibilities, see Private electric lines.
If you’re a life support customer:
talk to your medical practitioner about your emergency plan
make sure your medical supplies are fully stocked
check the back-up battery of your life support equipment if fully charged and ready to use
Sometimes unforeseen events can cause temporary interruptions to your electricity supply. We always aim to get your power back on as quickly as possible, to reduce any inconvenience to our customers.
Call us on 13 17 99 to report any faults and emergencies. This includes interruptions to your electricity supply, fallen powerlines or powerlines caught in trees. We'll need your full address or the number on your nearest power pole, and a description of the damage.
Always stay away from fallen power poles and wires. Assume any fallen wires are live.
Check if there are power outages near you by entering your suburb or postcode in our Outage Tracker: www.outagetracker.com.au
Our electricity network covers eastern and north-eastern Victoria and Melbourne’s north and east.
We’re focused on maintaining and improving our electricity network to keep supplying safe and reliable power to our customers.
Preparing for Victoria’s energy future
The energy sector is changing rapidly. We’re preparing for Victoria’s energy future by investing in projects that increase network capacity, improve reliability and introduce more renewable energy into the network.
As part of the Victorian Government’s Powerline Bushfire Safety Program, we’re installing Rapid Earth Fault Current Limiters (REFCL) in over 20 locations across the state. To find one near you, see REFCL Look-up.
REFCLs are new technology that reduce the risk of bushfires caused by falling powerlines. They operate like a big safety switch. If a power line falls, the REFCL cuts power almost instantly before a fire can start. For more information, see Rapid Earth Fault Current Limiters.
Our electricity and gas distribution network
Learn about who we are, what we do and our commitment to you in our Customer charter (PDF, 3.1 MB).
If you’d like to receive SMS or email updates from us, make sure your gas retailer has your mobile number and email address. They’ll pass it onto us and we’ll start sending you updates via SMS and email.
You can also follow us on Facebook and Twitter for information and updates on our network improvements and during outages.