Extreme heat, high demand and bushfires can all put the network under pressure, causing outages. We want to make sure that you’re prepared and have our support and help should you need it.
During a bushfire, you may experience a gas or electrical outage, even if your property isn’t directly affected by fire. Fixing your outage may take several hours, as we need to safely access the area to make repairs.
Get prepared for bushfires by:
If you’re returning to your property in a bushfire impacted area:
In bushfire affected areas we’ll work street by street to assess the damage and start to reconnect your power. Where possible, we'll connect you as soon as supply is up and running in your area.
If we can’t get your power back on, we ‘ll leave a letter at your property letting you know. You’ll need to contact a Registered Electrical Contractor (REC) before the electricity connection can be made.
If your property was damaged/destroyed and you want a temporary electricity supply, please contact an REC to arrange this. For example, to power a caravan.
Once your REC has completed works on your property, they will call the retailer to arrange the connection. The REC will supply the retailer an Electrical Works Request (EWR) and a Certificate of Electrical Safety (CES) for a connection.