There is a possibility that there is damage to the connection point on your property. There may be visible damage, like the power line is pulling away from your property or there may be damage to the property end of the service line that is not visible, such as an issue with the mains switch.
Please check your meter box. If there are lights on, it is very likely there is a defect on your side of the meter. If there are no lights on in your meter, please call us on 13 17 99 and one of our team will provide further advice.
Ahead of the works in your area, you may like to arrange for a Registered Electrical Contractor (REC or Electrician) to inspect your connection and ensure that your property is safe to connect. If there is damage to your property, it may not be safe for our crews to restore power to your location.