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Electricity outages

There are over 400,000 poles and 53,000km of powerlines in Eastern Victoria, and they all need looking after. As part of our ongoing maintenance and improvement program, our teams are out in the community replacing old poles, carrying out essential works or conducting emergency repairs. At times, to do this work safely we may need to turn your power off.
Your power may also go out unexpectedly because of severe weather, falling trees or digging near underground powerlines. We know that no one likes being without power, so we work hard to get things back to normal as quickly and safely as possible.
  • What is the difference between planned and unplanned outages?
    planned-outage
    Planned outages

    We have a lot of electricity poles, wires, and gas pipelines that we need to look after to ensure that the lights stay on and the gas keeps flowing. To make sure everything is working properly we regularly inspect our equipment. If we need to fix something, we may need to switch off the power so it is safe for our teams to work. We call this a ‘planned outage’.

    This work is important as it makes the network safer and more reliable, reducing the likelihood of any unexpected outages.

    We will give you at least four business days notice of a planned outage so you have enough time to prepare.

    unplanned-outage
    Unplanned outages

    Unfortunately, there will be times where the power goes off unexpectedly. This can be caused by severe weather, such as lightning, floods, heatwaves or bushfires, or as a result of falling trees, animals contacting powerlines, equipment failure or digging near underground powerlines.

    We call an unexpected loss in power an ‘unplanned outage’. As soon as we identify an unplanned outage on the network, our crews head to the impacted area, and work on fixing it as soon as possible. Our priority is getting your electricity or gas back on as soon as it is safe to do so.

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Search for outages in your area
You can search for and track current power outages in your area using our outage tracker.
report-outage
Power out?
Call us on 13 17 99 (24 hours, 7 days) to report unplanned electricity outages, network damage e.g. wire down and emergencies.
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Tips and advice
Get useful information to help you before, during and after an electricity outage.
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Customers on life support
If you or someone living at your address needs electricity to operate life support equipment, we encourage you to register yourself.
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Claim compensation
We follow standards set by the industry regulator. Read more about our responsibilities and your rights as a customer. 
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Report a faulty street light
Tell us about a faulty street light in located within the Ausnet Services network.

Gas outages

Our gas network supplies natural gas to homes and businesses in central and western Victoria through 11,650 kilometres of underground gaspipelines. To ensure the gas continues to flow safely, our teams carry out planned work to replace old or damaged pipes. This may mean we need to interrupt your gas supply.
Your gas may also go out unexpectedly. We know that no one likes being without gas, so we work hard to get things back to normal as quickly as possible.
report-outage
Smell gas / no gas?
Call us on 13 67 07 (24 hours, 7 days) to report gas leaks, emergencies, unplanned gas outages and network damage.
tips-advice
Tips and advice
Get useful information to help you before, during and after a gas outage.
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Customers on life support
If you or someone living at your address needs gas to operate life support equipment, we encourage you to register yourself.
claim-compensation
Claim compensation
We follow standards set by the industry regulator. Read more about our responsibilities and your rights as a customer.