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AusNet Services partners with Foodbank Victoria

Last modified: 19 November 2016

AusNet Services is pleased to announce as part of its sustainability and social impact strategy a new community partnership with Victoria’s largest food relief charity, Foodbank Victoria.

Load shedding

Last modified: 19 November 2016

Want to know more about load shedding, what it is and what causes it? Here, we explain load shedding in simple terms and how it helps network safety.

30kW to 1.5MW

Last modified: 19 November 2016

This page is for systems over 30kW and up to 1.5 MW. Installations of this size, large and complex, require a detailed technical assessment. Learn more here.

Customer Consultative Committee

Last modified: 19 November 2016

The Customer Consultative Committee (CCC) was established in response to energy industry changes. The committee lets customers have a say in how their needs are met

Storm response FAQs

Last modified: 19 November 2016

Severe weather and high winds overnight have impacted most of Victoria. Find answers to frequently asked questions here.

Storm hardship payment

Last modified: 19 November 2016

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FAQs

Last modified: 19 November 2016

Find quick answers to our FAQS. Here we cover some common questions around connections, meters, faults and emergencies.

Solar and Battery Connection

Last modified: 19 November 2016

Access information for small solar connections up to 15kW total capacity, complex solar connections up to 30kW total capacity and large installations above 30kW.

Electricity

Last modified: 19 November 2016

Find out about electricity safety, meter data and your usage charges here. You can also get connected to our electricity network by clicking through.

Compensation and service standards

Last modified: 19 November 2016

We are committed to ensuring that our customers are provided with a safe, reliable and efficient supply of electricity. Read about our compensation and service standards here

Charter

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