Search

Active search icon

Access your meter data

Our digital meters, also known as ‘smart meters’ record electricity usage every half-hour and send this information to us four times a day. 

As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage.

Learn how to access your meter data below. 

 

I have a smart/digital meter

To view the electricity usage on a smart meter, just log-into myHomeEnergy. You will need to register for a myHomeEnergy account before logging in. 

MyHomeEnergy is a free web tool that allows you to:

  • view usage data in graphs; and  
  • extract data into a compatible online comparison tool, like Victorian energy compare. You can view the state government comparison tool here

I have an analogue meter

You will need to submit a request to see your data. 

You can see up to two years of meter data via the Metering Data Portal on our site. 

Call us on 1300 360 795 to upgrade to a smart meter so you can track energy usage daily. 

 

I have an in-home device

Eligible customers can request to enable their home meter to connect to a ZigBee® Certified and Zigbee® Smart Energy Profile (SEP) device.
In-home devices can help you better manage energy usage by linking appliances to access. They also help monitor your consumption.

Note: myHomeEnergy account access will stop once an in-home device is connected. 

Request to connect an in-home device on our site here

ZigBee® is a registered trademark of The Zigbee Alliance, Inc.

 

 

Meter maintenance and access 

Always keep the area around your meter clear and safe. Even though digital meters are read remotely, we still need physical access for maintenance and auditing. Tips to keep a clear path include:

  • tell your electricity retailer about any considerations for meter access, or if you have a power industry lock (which we can open with a master key), 
  • regularly prune trees or shrubs that may restrict access to the meter,
  • ensure any gates are easy to open and locks are removed; and
  • keep dogs or other pets away. 

To learn more about metering, visit the Metering FAQs on our site.