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Strategy and Values

Our Vision is ‘To create energising futures by delivering value to our customers, communities, and partners’

Our Strategy

In April 2019, we launched our new corporate strategy entitled “Energising Futures”. 

Energising Futures builds on the objectives of our ‘Focus 2021’ Strategy and responds to the new energy environment. 

Energising Futures is our strategy to respond to industry transformation driven by a shift towards renewables, new technologies, changing customer expectations and pressure on energy affordability. 

The five key objectives of the Energising Futures strategy are to:

  • Achieve profitable and sustainable growth
  • Improve efficiency and reduce costs
  • Enable customer choice and control
  • Invest in digital tools and processes to improve performance
  • Ensure we have the right culture and capabilities for sustainable high-performance and adapt to the future

Our Values

The four compelling statements below are our corporate values - the foundation for how we achieve our objectives. They express the beliefs and principles we agree to share at AusNet Services.



We work safely: We never compromise on safety and we genuinely care for the wellbeing of people.


We do what's right: We act with integrity and in the best interests of our company, taking into account how our decisions affect the business and stakeholders. We recognise and celebrate successes, welcome straight-talk and constructive feedback, and learn from our mistakes. We have clear and consistently applied expectations of performance and behaviours across our business.


We're one team: We work together as a united team with our partners and suppliers to achieve great results and build our company's reputation. People are the heart and soul of our business - we treat our people fairly, value their differences and support their development. We encourage knowledge sharing - we're open to ideas and believe that these can come from anywhere in the business.


We deliver: We are accountable to customers, communities, shareholders and each other, and we deliver on our promises. We are passionately invested in striving for excellence and high standards, and achieving great outcomes. We keep adapting through innovation, continuous improvement and change so as to secure our future success.

Sustainable growth

Sustainability is about operating a successful business which focuses on the safe and reliable delivery of energy to customers and communities, whilst creating lasting value for all stakeholders. 

As the energy industry transitions to a lower carbon future, sustainability remains integral to AusNet Services’ strategic planning and to our risk management framework.