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Gas safety

Natural gas is flammable and safety is important when using gas appliances in your home. That's why a licensed gas-fitter (plumber) should always be used for gas appliance maintenance and connections.

Helpful tips

  • Follow the manufacturer’s service plan and keep a record of the service date.

  • Ask you gas fitter for a Certificate of Compliance for any gas works in your home.

  • Always be safe around gas appliances and naked flames.  

Bushfire safety

In the event of a bushfire, you should always turn off your natural gas supply.

Remember, the valve to turn off your gas supply is on the side of your meter. Please keep the area around your meter clear, especially of any flammable materials, to help ensure safe access.  

Gas leaks

Gas leaks outside

Natural gas has a distinct smell. If you smell gas near the meter on your property or towards the street, please call us on 13 67 07.  


Gas leaks inside

If you smell gas inside a building:

  • turn off all appliances and pilot lights,

  • turn off supply at the gas meter,

  • open all door and windows for ventilation; and

  • contact your licensed gas fitter to repair the leak and re-light your appliances.


  • do not look for a gas leak with a naked flame or other ignition source

  • do not operate electrical equipment close to a suspected gas leak.

Maintaining gas appliances

Home gas appliances should be checked and maintained in line with manufacturers specifications.

It is recommended that most gas appliances undergo service at least every two years. This is important to maintain proper function and safety.

Only qualified technicians should service your appliances. Energy Safe Victoria (ESV) and Victorian Building Authority (VBA) recommend a registered or licensed gas-fitter. This is to ensure appliances remain in good working order and help your family stay safe.

Gas-fitters must use a CO analyser when servicing your appliances. Always follow the manufacturer's service plan and keep a record of the date of service.

Never attempt to fix a gas appliance yourself or allow an unqualified person to attempt to fix it for you.

Did you know? 

  • Burners in water heaters or space heaters can become blocked with dust or lint? This causes issues for the heat exchanger and flue passageways.
  • Air filters, air ways and fans can become blocked by lint and dust? Often leading to overheating and burner problems.
  • Remember, safety controls can wear out and fail.
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